Frequently Asked Questions
Everything you need to know about your Satorisan journey.
What makes Satorisan footwear unique?
Our footwear is crafted using premium materials and unique artisanal treatments that give each pair a 'lived-in' look. We focus on comfort, durability, and a conscious manufacturing process that respects both people and the planet.
How do I choose the right size?
Most of our models fit true to size. However, since we use natural materials that adapt to your feet, we recommend checking our specific size guide found on each product page for detailed measurements.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging intact to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated automatically at checkout.
How should I care for my Satorisan shoes?
We recommend cleaning your shoes with a damp cloth and mild soap. Avoid machine washing or direct heat sources for drying, as this can damage the natural leather and fabrics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.